FREQUENTLY ASKED QUESTIONS

RIDERS FAQ

Who is eligible to use Wilson Rides?

To qualify for Wilson Rides (WR), Riders must be 55+, reside in Wilson County and  are limited in their driving or no longer driving. Those applying to be future Riders  must be able to transfer in and out of a vehicle with limited assistance. 

Future Riders will need to become members of Wilson Rides as well as complete  an application, agree to the Rider Code of Conduct and successfully complete a  short in person evaluation to ensure program eligibility.

How do I become a member?

Call the Wilson Rides (WR) office at 615-622-5557 or email  

info@wilsonridesinc.org to have an application mailed to you. You are also able to  request information on line at https://wilsonridesinc.org/ride/. Applicants will  need to submit a deposit fee of $49.00 when they submit their application. Once  accepted into the program, this fee will cover the first $25.00 annual membership  as well as four (4) prepaid rides at $6.00 per round trip. Applicants who are  unable to pay the full fee are asked to call the WR office to discuss further.

Where can I take rides to?

Members may request rides to any destination in Wilson County. Rides may be  utilized for trips to medical appointments, the bank, the pharmacy, the senior  center, the grocery store, the post office, etc. 

How often can I schedule a ride?

Members are currently able to request up to two round trips per week/per Rider.  All rides are subject to volunteer driver availability. Each round trip can have a  maximum of 2 stops and should be completed in 3 hours or less. 

Can I request a ride at the last minute? On -Demand?

No. Because rides are provided by Volunteer Drivers, ride requests  should be made at least 7 days in advance.

When are rides available?

Wilson Rides Inc. will begin giving rides in May of 2021. Rides are currently  available Monday – Friday between the hours of 9:00 a.m. and 4:00 p.m. Rides  must be completed between these hours. Rides must also be requested at least 7  days in advance.

Question Is there a limit on the number of stops I can take on my round trip?

Yes. Each round trip can only have a maximum of 2 stops and must be completed  in 3 hours or less. If you plan to be out and about more than three hours, just let  Wilson Rides know at the time the reservation is made and WR can assign two  different Volunteer Drivers for each leg of the trip. 

Can I take my wheelchair / walker/ rollator / oxygen tank?

Riders may use a transport chair, walker, rollator or portable oxygen tank. Use of  this equipment should be noted at the time of ride scheduling, to ensure  Volunteer Drivers have space in their care. Riders MUST be able to transfer into  and out of the vehicle with limited assistance. 

What if no Volunteer Driver is found for my trip request?

Wilson Rides will make every effort to find a Volunteer Driver. However, there is  no guarantee that each ride will be filled. Riders will be notified 24 hours before  the ride request if a Volunteer Driver has not been found. Wilson Rides will make  every effort to make sure you are able to take your scheduled ride. 

How do I pay for my ride?

Riders must pay an annual membership fee of $25.00 and $6.00 for each round trip ride. All trips must be pre-paid to Wilson Rides prior to scheduling a ride.  Riders can pay by check or credit card. Riders who are not able to pay the full fee  should call the Wilson Rides office to discuss this matter further. NO financial  transactions will be exchanged between the Rider and the Volunteer  Driver. DO NOT MAIL CASH!

Can I tip the Volunteer Driver?

Volunteer Drivers are unable to take payment of any kind. If you’d like to give  back, please consider making a tax-deductible donation to Wilson Rides to  support this service for other riders. Call the office at 615-622-5557 if you need  assistance or make a donation here - https://wilsonridesinc.org/ways-to-give/

How do I know who my Volunteer Driver will be?

Wilson Rides Volunteer Drivers will be wearing a Wilson Rides identification  badge. Your volunteer driver will call in advance of the scheduled trip to confirm  time and logistics. Each Volunteer Driver will also have a picture on the Assisted Rides website that you schedule your rides so you can match a face with a name.

DRIVERS FAQ

What is required of Volunteer Drivers?

Volunteer Drivers must have 5 years of driving experience, complete Wilson Rides orientation and training, provide proof of a valid driver’s license and vehicle insurance, have use of a vehicle, and successfully complete driving and criminal background checks.

What is the time commitment?

Wilson Rides ask Volunteer Drivers to commit to at least (2) two rides per month (exceptions are made for Volunteer Drivers who are away from their home for an extended period of time). Round-trip rides should be completed in three hours or less with a maximum of two destinations.

What are the benefits to becoming a Volunteer Driver?

Affordable, assisted (‘door-through-door’ or ‘door-to-door’) transportation is one of the biggest unmet needs for seniors in our community. Our Volunteer Drivers contribute to solving mobility problems for older adults and have the satisfaction of helping our seniors stay connected to the community. It’s easy to select ride assignments online at a time that fits your schedule.

How do I sign up to be a Volunteer Driver?

Complete a Volunteer Driver Interest Form or call our office at (615) 622-5557 or email info@wilsonridesinc.org to find out about upcoming Volunteer Driving training opportunities.

How are volunteer shifts scheduled?

Volunteer Drivers self-assign themselves to rides using the Wilson Rides Assisted Ride web-based software program.

What are Wilson Rides service hours?

Rides are offered Monday through Friday between 9:00 am and 4:00 pm.

What insurance policies cover me as a Volunteer Driver?

The auto insurance carried by the Volunteer Driver is always primary. Wilson Rides has purchased additional insurance policies to protect Volunteer Drivers including excess accident medical, excess liability, and excess auto liability insurance. Additionally, Volunteer Drivers in the state of Tennessee are protected by the Protection of Volunteer-Insured Drivers of the Elderly (PROVIDE) Act, which specifically limits the liability of Volunteer Drivers in nonprofit ride programs. The federal Volunteer Protection Act of 1997 provides Volunteer Drivers immunity when assisting a person in walking to/from vehicles.